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|aNTTU|bG|cE023803|d658.812|eT584|pBOOK|y2002|fFENG|zBOOK|m0|tDDC
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|aTimm, Paul R.
|
245 |
10
|
|a50 powerful ideas you can use to keep your customers /|cby Paul R. Timm.
|
250 |
|
|a3rd ed.
|
260 |
|
|aFranklin Lakes, NJ :|bCareer Press,|c2002.
|
300 |
|
|a158 p. :|bill. ;|c21 cm.
|
504 |
|
|aIncludes bibliographical references (p. 147-149) and index.
|
650 |
0
|
|aCustomer services|xManagement.
|
650 |
0
|
|aConsumer satisfaction.
|
650 |
0
|
|aSupervision of employees.
|
809 |
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