"The book is a very sound piece of work defining a set of soft tools that can be applied to organizational situations. It is centered on the concept of the open systems and where this is deficient, it brings in a political model. This reader enjoyed the book and looks forward to a further volume." --Systems Practice How can organizations handle the opportunities and threats posed by rapidly changing markets and external conditions? How can they improve their overall effectiveness? The second edition of Diagnosing Organizations contains up-to-date treatments of techniques and models for diagnosing how organizations deal with challenges like these. The book also shows how consultants and applied researchers can help managers find ways to enhance organizational effectiveness. The completely revised edition of this best-selling book presents the latest techniques for gathering and analyzing diagnostic data. It also covers models and methods for diagnosing organizational designs, everyday practices, fits among organizational components, organizational politics, and power relations. Ethical and political dilemmas of consulting and diagnosis are also explored. The book retains its original coverage of the process of working with members of a client organization to plan and administer a diagnostic study and communicate its results. This second edition also continues to focus on group processes and the quality of working life. Professionals and researchers in management, evaluation, public administration, and sociology will appreciate the practical guidelines this volume offers.