Business Process Outsourcing is for business leaders who understand the reality of globalization--and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today's best companies are making it a core business principle. Inside, you'll find expert guidance on every aspect of BPO: Identifying and selecting outsourcing opportunities Managing the costs of BPO Choosing vendors Handling BPO contracts Managing the transition to BPO Managing the buyer-vendor relationship Infrastructure needs and considerations Risks and mitigation strategies